Frequently Asked Questions

What is Balance Together?

Balance Together is a mental load platform for three paths: couples comparing perceptions, singles tracking their own patterns, and employees assessing load privately through employer programs. Weekly check-ins, trend charts, and guided reflection for personal use; anonymized aggregates for HR when your organization participates. Free to start, no credit card required.

What is the Playground?

The Playground is a free one-time assessment. You answer questions about who handles daily tasks, and we show you a visual breakdown of how the mental load is distributed. You can invite your partner to compare perceptions. No account required.

How does the weekly check-in work?

Each week you rate mental load, emotional labor, and communication on a simple scale. It takes about five minutes. Over time, trends emerge in your dashboard — pattern alerts and trend charts help you see shifts before they become problems.

Is my data private?

Yes. We use encryption, minimize data collection, and never sell your information. Couples share only what you both choose; employees' individual scores are never visible to employers — HR sees k-anonymized aggregates only (minimum 8 people per segment). See our Privacy Policy for details.

How much does it cost?

Balance Together is free. Playground, Explorer (account with history), and Coach (pattern detection, trend charts, partner insights) are all available at no cost.

Can I use Balance Together alone?

Yes. You can use the Playground and weekly check-ins as an individual. Many people use it to reflect on their own patterns before or between relationships. Partner invite is optional.

What languages are supported?

Balance Together is available in English, French, Italian, Spanish, German, Japanese, and Chinese.

How do I delete my data?

You can request full account and data deletion at any time. Go to your account settings or email privacy@balancetogether.app. We process deletion requests within 30 days. Your data is permanently removed from our systems.

Can I use Balance Together as a single person?

Yes. The Playground and weekly check-ins work for individuals. Many users track their own patterns before or between relationships. Partner invite is optional.

Is Balance Together therapy?

Balance Together is a self-reflection and check-in tool, not therapy. We help you see patterns and build awareness through structured reflection. We do not diagnose, treat mental health conditions, or replace professional counseling. If you're in crisis, please seek qualified help.

What does perception gap analysis show?

When you and your partner both complete the Playground or check-ins, we compare how each of you sees the same tasks. The gap — where one person thinks it's shared and the other thinks they carry it alone — often reveals unspoken assumptions. It's a starting point for conversation, not a judgment.

Is Balance Together free?

Yes. Playground, Explorer, and Coach features are all free. No subscription or payment required.

Do the check-ins work in all supported languages?

Yes. The interface and check-ins are available in all supported languages. You can switch languages in the app settings.

What happens to my data if I stop using Balance Together?

Your data remains in your account. Inactive accounts are retained according to our Privacy Policy. You can request deletion at any time.

How does the free Playground differ from the Coach tier?

The Playground is a one-time snapshot — no account, no history. Coach gives you unlimited check-ins, pattern alerts, trend charts, and partner insights. Explorer sits in between: free account with history and basic trend tracking.

Is my partner's data shared with me?

Only if you both consent. When you invite a partner and they accept, you can choose to share check-in summaries and insights. Each partner controls their own data. You can disconnect at any time.

What if my partner doesn't want to join?

You can still use Balance Together alone. The Playground and check-ins work for individuals. Many users find value in tracking their own patterns. Partner invite is optional.

How often should we do check-ins?

We recommend weekly. Five minutes each week builds a picture over time. Some couples do biweekly. Consistency matters more than frequency.

Can I export my data?

You can request a copy of your data (GDPR data portability). Email privacy@balancetogether.app. We'll provide your data in a readable format.

Where can I learn more?

Visit our blog for guides on mental load, communication, relationship check-ins, and workplace wellbeing. Couples and singles can start with the Mental Load Hub or Playground. Employees and HR teams can explore organization programs on our homepage (For Organizations section) or contact us about a pilot.

Can I use Balance Together through my employer?

Yes, if your organization runs a Balance Together program. You opt in with a company link or code, complete a private 5–8 minute assessment, and receive your own Mental Load Index with rebalancing actions. Your employer never sees your individual score.

What does my HR team see?

Only k-anonymized aggregates — averages and trends for segments with at least 8 respondents (for example parents, caregivers, or return-from-leave populations). Individual scores, names, and answers are never shared with employers.

How is the employee assessment different from the Playground?

The employee path uses a workplace-focused assessment (~20 items) covering planning, admin, emotional labor, strain, and spillover into work hours. You get a private score and actions. Couples and singles use the Playground with optional partner comparison.

Where can HR learn about organization programs?

Visit the For Organizations section on our homepage or contact us with category "Organization pilot (HR / QVT)". We run design partner pilots for teams that want to measure mental load before it becomes absenteeism or turnover.