Balance Together ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI relationship coaching platform.

By using Balance Together, you agree to the collection and use of information in accordance with this policy.

We understand that relationship data is deeply sensitive. Whether you use our free Playground assessment, weekly check-ins, or AI coaching features, we treat your information with the highest standards of security and respect. This policy covers all aspects of data handling — from account creation and payment processing to AI insight generation and partner sharing. We encourage you to read it carefully and contact us with any questions.

2.1 Personal Information

We collect information you provide directly to us:

• Account Information: Email address, display name, and password when you create an account
• Profile Information: Any additional information you choose to provide

2.2 Check-In Data

When you complete weekly check-ins, we collect:

• Mental load scores (1-5 scale)
• Emotional labor scores (1-5 scale)
• Communication quality scores (1-5 scale)
• Highlights and challenges you choose to share

2.3 Usage Data

We automatically collect certain information when you use our service:

• Device and browser information
• IP address and approximate location
• Pages visited and features used
• Time and date of your visits

We use the information we collect to:

• Provide, maintain, and improve our services
• Generate personalized AI coaching insights based on your check-in patterns
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Detect, investigate, and prevent fraudulent transactions and abuse

Our AI coaching features use your check-in data to generate personalized insights. This processing is done using secure AI services (Google Gemini) with the following safeguards:

• Your data is processed in real-time and not stored by the AI provider
• No personally identifiable information is shared with AI systems beyond what's necessary for insight generation
• AI-generated insights are stored securely within your account

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you explicitly agree to share information
• Partner Sharing: If you use Couple Coach, your partner will see shared check-in summaries and insights
• Service Providers: With third parties who perform services on our behalf (e.g., payment processing, hosting)
• Legal Requirements: When required by law or to protect our rights

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS) and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Limited access to personal data by employees

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.

If you are located in the European Economic Area, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@balancetogether.app.

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us at privacy@balancetogether.app.